Booking and Reservation Information

At the time of making a reservation for any tour we will send you:

A detailed up-to-date tour itinerary listing everything that is included in the tour price, such as meals, overnight accommodations, transport etc. Please carefully read through this itinerary and then reply to confirm that you accept the arrangements as detailed.



To proceed in making the necessary tour reservations we will need:
  1. A completed application form from you and the relevant deposit to secure our services. As part of the application form you need to provide to us the following personal information: full name, age, occupation, nationality, passport number and whether you have any special dietary needs. We will need these basic personal details to apply in advance for permits to enter national parks, the Inca Trail etc.
  2. We do not buy air within Peru but we are happy to suggest airlines and flights that would fit in with your tour.
  3. The balance of any payment is due 45 days before departure. If this balance is not paid on time you may lose your space on the tour.
  4. If you have any special dietary requirements and you have asked us for a special diet, please note that it is then not possible to subsequently change your mind during the trip, as menus are planned and lodges advised well in advance.
  5. If you have any special dietary requirements (for example you do not eat red meat) you ask us for a special diet, please note it is may not possible to change your mind during the trip and the last minute in remote areas as menus are planned and lodges advised well in advance.


How you can pay:

By bank wire transfer, we pay one set of bank fees here in Peru for every transaction sent – you are responsible for any others.

Please advise us of any payments made via email, as we may not be able to trace your payment at a later date.


Important Note: Ensure you tell your bank that all bank charges are for Remitter's Account. (This will ensure the correct amount reaches the bank, if the correct amount does not reach our account you will be invoiced for the difference). For any subsequent transfers for extras we request net transfers and we are not responsible for banking fees except for what we incur here in Peru. Our bank charges a fixed between $0 and $25 USD fee for transactions. FOR EXTRA PAYMENTS - Ask your bank to make a net transfer. Note that many banks especially in the USA habitually use intermediary banks that also charge a fee – We are not responsible for charges on transfers made by your bank or any intermediary bank as we already pay a bank charge for each transfer we receive. Please confer with your bank about transfer charges, which may be deducted, from the amount transferred and add the appropriate amount to your payment or instruct your bank to make a NET payment. Please indicate the name of the person or company making the deposit, name of bank used for the transaction. We also accept VISA payments via on secure online payment system. If you use this method please also add 5.0%, which is what Visa charges for its services. We will send you the Visa link once you have decided to book a tour. You must inform us of any payments made via email as if you do not we may have trouble locating your payments later.


Cancellation, Refunds, Changes and Cancellations by Manu Expeditions:
  • We must receive written notification of your decision to cancel a trip. Based on the date of receipt, the following charges apply.
  • If you cancel your trip prior to 60 days before departure we will refund you recoverable costs minus administrative and bank fees and any unrecoverable deposits made to third parties.
  • If you cancel your trip up to 45 days before departure we retain 100% of your trip payments.
  • We advise you of the tour price in advance and sometimes many months prior to your trip. We do all in our power to avoid increasing trip prices. In exceptional circumstances, we reserve the right to amend prices without prior notice. And increase in trip price shall not be sufficient grounds for cancellation of the tour. Certain situations may arise during the tours, which are beyond the control of the guides or passengers. Manu Expeditions will advise of the situation and suggest alternatives, when deemed necessary, in the interest of safety and security of passengers. In such instances of force majeure, Manu Expeditions will require a written response agreeing to or requesting other alternatives. If changes due to force majeure entail additional costs, such costs are the responsibility of the contracting agency or client. Airlines typically charge a fee for date changes, ticket reissues and cancellations on most excursion fares. While we rarely cancel our departures, we reserve the right to do so up to 30 days in advance. In such a case, we will offer you alternative arrangements. If you do not accept these, we will refund all payments you made to us. In the event that we are forced to cancel a departure, we are not responsible for your trip preparation expenses such as non-refundable air tickets, doctor's fees, inoculations and medications, passports and visas, and personal equipment. Airlines typically charge a fee for date changes, ticket re-issues and cancellations on most excursion fares. In the event that you are forced to make changes, your travel insurance policy may or may not cover these charges. On fixed departure tours, If there is a services included in the tour that you are not going to take, and once the trip is confirmed it will not be feasible to make any kind of refund. No partial refunds will be given for unused hotel rooms, meals, or other pre-arranged tour services.


Tier-priced Trips:

If a trip is tier-priced, your tour cost depends on the number of full-revenue participants traveling. If a group roster grows or shrinks, your final cost may change from your original invoiced amount, according. If the land cost of a tier-priced trip decreases after you have paid your balance, we will refund the difference.



Single Accommodation:

On all our departures, accommodation is based on double occupancy for hotels, tents, and lodges. If we have to change a lodge or hotel for whatever reason we will advise you and only make that change with your consent. Single accommodation is available on most departures for supplemental cost. If there is a lodge or hotel that does not provide singles, we will advise in good time in the detailed itinerary update.



Travel Insurance:

The cost of our tours DOES NOT include travel insurance. Our buses and boats are insured for passengers as per Peruvian law. We require that all our clients obtain their own travel insurance coverage for medical/dental expenses and emergency medical transportation. A policy with these provisions commonly provides financial compensation, refunds and/or other benefits in case of trip cancellation, trip interruption, travel delay and baggage loss/delay. You are responsible for carrying your travel insurance policy with you, along with your other valuable travel documents. In emergency situations neither Manu Expeditions nor our local agents will be liable to meet any expenses should your insurance coverage prove to be inadequate in any respect. When obtaining travel insurance, you must make your insurance provider aware of the type of travel for which you are buying insurance.



Optional Extras:

Airport transfers and hotels in Lima may be arranged upon request. We are pleased to assist you with additional tour arrangements prior to and following your tour. Peru is a big country and you will need internal flights within Peru. These can usually be bought and included in most cases when booking your international flights. At present there are several airlines operating in Peru - LATAM.com, Avianca.com, Sky.com, Vivaair.com and you can buy internal flights online there.



Additional Expenses:

Currencies other than $ USD and € Euros are difficult to exchange in Peru. Major credit cards are accepted in hotels and larger restaurants. ATM's (cash points) are widely available in major cities and airports and can dispense either USD or local currency. Traveler's checks, however, are difficult to change in Peru and give a lower exchange rate. On most of our tours, all meals are included in the tour price. If you do need to pay for food/drinks, the prices in mainstream Peruvian restaurants and hotels are comparable to what you would expect to pay at home in modest restaurants/hotels. Be aware that 19% VAT, plus service charges of up to 10%, are always added to your restaurant/hotel bill. In Lima and Cusco hotels and in Manu national park lodges, small denomination USD or local currency is accepted to pay for extras such as soft drinks/beer etc.



Tipping:

Tipping your trip staff is optional but customary. Please bring along between $100-120 USD in local currency or USD for this purpose. On the final morning it is traditional for participants to distribute pooled tips to boat crews and drivers. Do ask your guide if you are unsure whom to tip. Our tour leaders themselves are well paid and do not expect to be tipped by you. However, if at the end of your tour you feel that your guide has done a good job and you wish to show your appreciation, of course a tip will be welcomed. Most satisfied clients tip their tour leader between $5-20 USD per person per guided day. Tipping can be done anonymously or personally, as you wish.



Claims, Complaints and Thank You's:

If you are dissatisfied with the services provided or with some other aspect of your tour with us, you must first inform the tour leader and/or our local representative in order that they may attempt to correct the situation. Any further complaint must be put in writing to Manu Expeditions within 30 days of the end of the tour. Comments regarding things we have done well and thanks to guides and staff is always appreciated, as are constructive comments as to how we can make things better next time.



Leaving Manu:

Most Manu Wildlife tours enter Manu National Park overland, taking in the special beauty and experience of the Manu cloud forests, staying at lodges along the way. Returning by the same route is a possible but far from perfect option, in part because boating up-river along the Madre de Dios is dangerous and not recommended.

Our tours to Manu leave using the following route:

  1. Travel by boat down-river to Boca Colorado. This river journey takes 2 to 2.5 hours.
  2. Then travel by local cars for 45 minutes to the Inambari river. These are non-air-conditioned station wagons.
  3. We then cross the Inambari river using local craft, which takes 10 minutes. We provide personal flotation devices.
  4. We then drive along the paved Inter-oceanic highway for 2.5 hours until we reach Puerto Maldonado airport for flights to Lima or Cusco. The total travel time from Manu Wildlife Centre Lodge to Puerto Maldonado airport is 6 to 6.5 hours.



Inca Trail Trekking Permits:

Permits for the Inca Trail are issued by the Peruvian Park Authority and are limited to 500 persons per day. This number includes all guides and support staff. Once the permits are sold out, it is not possible to get on to the Inca Trail, either through us or any other company worldwide. There are no waiting lists.
WARNING: Inca Trail permits usually sell out up to 5 months in advance. We do offer quality alternative treks along other Inca trails where such permits are not required.



Attitude:

Our expeditions travel through remote and rarely visited parts of Peru. Please be aware that the remoteness that makes these trips so very special does have the possibility to also cause certain difficulties. Thus, whilst we always endeavor to minimize the chances of anything unexpected happening on our tours, it has to be accepted that no itinerary can necessarily be rigidly adhered to. This is the very nature of adventure travel and we expect our clients to be prepared for delays and slight alterations to our programmed schedule. We have already taken all reasonable potential difficulties into account when planning our expeditions and always ‘build-in' sufficient lee-way to enable us to successfully run our exceptional trips. Do please remember that a positive and flexible attitude is always essential when traveling in third-world countries and we always do our best to make things run ‘according to plan’. Please do not expect this country to be like home!