| Bookings and other information |
PLEASE READ CAREFULLY
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At the time of making a reservation for any tour we will send you:
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A detailed itinerary update, listing all meals, reservations and other inclusions. This should be revised by you and accepted or if you see anything wrong we should be informed so we can modify accordingly.
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To proceed with services we will request:
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1. A filled out application form and a $200 non refundable deposit
2. At that time we also need your relevant information: full name, age, occupation, nationality, passport number and if they have any special dietary needs.
3. If you wish us to buy any internal air in Peru, you need to add this to the deposit at the same time so we can proceed to buy the tickets as soon as the funds arrive.
4. The balance is due 45 days before departure. |
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How you can pay
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 By bank wire transfer. We will pay one set of bank fees. For any subsequent transfers for extras we request net transfers and we are not responsible for banking fees except for what we incur here in Peru. Our make charges a fixed $18USD fee for transactions. FOR EXTRA PAYMENTS - Ask your bank to make a net transfer. Note that many banks especially in the USA habitually use intermediary banks that also charge a fee – We are not responsible for charges on transfers made by your bank or any intermediary bank as we already pay a bank charge for each transfer we receive. Please confer with your bank about transfer charges which may be deducted from the amount transferred and add the appropriate amount to your payment or instruct your bank to make a NET payment. Please indicate the name of the person or company making the deposit, name of bank used for the transaction. We also accept VISA directly by email or fax but due to high VISA charges in Peru if you pay this way we need to add a surcharge of 5%. We also accept deposit payments via on secure online payment system PayPal. Go to Manu Expeditions and click on the PayPal service payment button on any webpage and follow the steps. If you use this method please also add 5% which is what Pay Pal charges for its services. You must inform us of any payments made via email as if you do not we may have trouble locating your payments later. |
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Cancellation, Refunds, Changes and Cancellations by Manu Expeditions
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We must receive written notification of your decision to cancel a trip. Based on date of receipt, the following charges apply.
- If you cancel your trip prior to 45 days before departure we will refund you recoverable costs minus administrative and bank fees and any unrecoverable deposits made to third parties.
- If you cancel your trip up to 45 days before departure we retain 100% of your trip payments.
- We advise you of the tour price in advance and sometimes many months prior to your trip. We do all in our power to avoid increasing trip prices. In exceptional circumstances, we reserve the right to amend prices without prior notice. And increase in trip price shall not be sufficient grounds for cancellation of the tour.
Certain situations may arise during the tours which are beyond the control of the guides or passengers. Manu Expeditions will advise of the situation and suggest alternatives, when deemed necessary, in the interest of safety and security of passengers. In such instances of force majeure, Manu Expeditions will require a written response agreeing to or requesting other alternatives If changes due to force majeure entail additional costs, such costs are the responsibility of the contracting agency. Airlines typically charge a fee for date changes, ticket reissues and cancellations on most excursion fares. While we rarely cancel our departures, we reserve the right to do so up to 30 days in advance. In such a case, we will offer you alternative arrangements. If you do not accept these, we will refund all payments you made to us. In the event that we are forced to cancel a departure, we are not responsible for your trip preparation expenses such as non-refundable air tickets, doctor's fees, inoculations and medications, passports and visas, and personal equipment. Airlines typically charge a fee for date changes, ticket re-issues and cancellations on most excursion fares. In the event that you are forced to make changes, your travel insurance policy may or may not cover these charges.
No partial refunds will be given for unused hotel rooms, meals, or other pre-arranged tour services. |
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Tier-priced Trips
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If a trip is tier-priced, your tour cost depends on the number of full-revenue participants traveling. If a group roster grows or shrinks, your final cost may change from your original invoiced amount, according. If the land cost of a tier-priced trip decreases after you have paid your balance, we will refund the difference. |
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Flight Itineraries
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You must send us your international flight routing. You must reconfirm your international flight reservation at least A WEEK before your departure with us |
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Single Accommodation
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On all our departures, accommodation is based on double occupancy for hotels, tents, and lodges. If we have to change a lodge or hotel for whatever reason we will advise you and only make that change with your consent. Single accommodation is available on most departures for supplemental cost. If there is a lodge or hotel that does not provide singles, we will advise in time in the detailed itinerary update |
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Travel Insurance
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The cost of our tours includes no travel insurance. We require that all our passengers obtain travel insurance coverage for medical/dental expense and emergency medical transportation. A policy with these provisions commonly provides financial compensation, refunds and/or other benefits in case of trip cancellation, trip interruption, travel delay, and baggage loss or delay. Your client must carry their travel insurance policy along with their valuable travel documents. In emergency situations, neither ME nor our local agents will be liable to meet any expenses should your insurance coverage be inadequate in any respect. When obtaining travel insurance, the passenger must make the insurance provider aware of the type of travel for which he is buying insurance. |
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Claims ,Complaints and Thank You’s
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If you are dissatisfied with the services or some other aspect of your tour, you must first inform the tour leader and/or our local representative in order that the tour leader and/or local representative may attempt to correct the situation. Any further complaint must be put in writing to Manu Expeditions within 30 days of the end of the tour. Things we have done well and thanks to guides and staff are also appreciated and also constructive comments on how we can make things better next time. |
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Optional Extras
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Air¬port transfers and hotels in Lima may be arranged upon request. We are pleased to assist you with additional tour arrangements prior to and following your tour. |
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Extra Services
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Airport transfers, hotels and tours (not included in the main trip) may be arranged upon request. We are pleased to assist you with additional tour arrangements prior to and following your tour.
Peru is a big country and you will need internal flights within Peru. These can usually be bought and included in most cases when booking your international flights.
At present there are 4 airlines operating in Peru www.LAN.com www.StarPeru.com, www.TACA.com & www.Peruvianairlines.com and you can buy internal flights online here.
If you would like us to buy internal flights on your behalf, we will be pleased to do so, In this case we will require:
- The relevant amount to proceed with the purchase of flights
- The relevant personal information: full name (as it appears in the passport), nationality & passport number.
- We need to know if you have any airline preference. If you do not specify a specific airline we will make the decision for you and buy as we feel is best in each circumstance.
- We need to know approximate flight times you would like and we’ll purchase a flight as close to your ideal schedule as possible.
- It is important to clarify the following: We charge a $17 per person handling fee for ticketing.
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Additional Expenses:
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Currency other than USD$ and Euros are difficult to exchange in Peru. Bring cash or credit/debit cards. Traveler’s checks are difficult to change and give a lower exchange rate. Major credit cards are also accepted in hotels and larger restaurants. ATM’s (cash points) are widely available in major cities and airports and can dispense USD and local currency. On most tours all meals are included but if not, food and beverages in mainstream restaurants and hotels are comparable in cost to what you'll pay for at home in modest restaurants. 19% government value-added tax plus service charges of up to 10% are added to your bill. You’ll pay airport departure taxes of about US$6 for domestic flights in Peru, and US$30 for international departures. In Lima, Cusco and Manu small denomination USD and local currency is accepted for extras such as pop and beer etc. at rainforest lodges and hotels. |
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Tipping
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Tipping your trip staff is optional but customary. Take along between around $100 and $120 in local currency or USD for this purpose. On the final morning, guests distribute pooled funds amongst, boat crews and drivers. Ask your guide for further orientation. Additionally although our bird tour leaders are well paid and he/she will do his/her best to show you the birds and make sure you have a good time, they work very hard at this. Showing your appreciation to the guide at the end of the tour is always a nice touch and welcome if you feel that the guide has done a good job. Most satisfied folks tip between $5-$20 per person per guided day. Tipping can be done anonymously and groups usually pass an envelope around the bus or boat on the last day for those who wish to show their appreciation. Of course if you wish to tip you leader personally you may |
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Attitude
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Our expeditions travel through remote and rarely visited parts of Peru and we believe our clients should be aware that the remoteness that makes these trips so very special could also cause certain problems. Thus, whilst we endeavor to minimize the chances of anything unexpected happening, it has to be noted that no itinerary can or should be rigidly adhered to. This is the very nature of Adventure Travel and we expect our clients to be prepared for delays and slight alterations in our programmed events. We have taken all these possibilities into account when planning this expedition and have allowed sufficient leeway to enable us to successfully run these exceptional trips. A positive attitude is essential in traveling in third world countries and we do our best to make things “happen” Don’t expect this country to be like home! |
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ABOUT FLIGHTS TO AND FROM THE BOCA MANU AERODROME
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 Safety
The air taxi company providing flight services to and from Manu is a private air charter company with planes based in Cusco and they will commence flights in May 2011. As for all Peruvian airlines, is obliged by law to follow United States standard safety check schedules, maintenance and regulations. In short Peruvian aircraft get the same maintenance as in North America. Reliability
Flights can be delayed and cancelled due to bad weather or for other reasons or for no apparent reason at all. If there is ground mist or rain at the Aerodrome at Boca Manu there may be delays until visibility improves and you may have to wait at the airport until the pilot gives the OK weather in Manu or Cusco. So please note that the charter flight to and from Manu can be cancelled. In the event of this we will re-organize your trip to get you to and from Manu in the most efficient way possible, arrange an alternative rainforest adventure or give you a full refund.
 Airlines accept no more than 10 kilos per person in total including carryon baggage, any extra weight the passenger has to pay $1.75 per extra kilo in cash at the airport. If passengers expect to take significantly more than 10 kilos on the plane, PLEASE ADVISE US WELL IN ADVANCE. If you are flying from Cusco to Manu we will generally pick you up from your Cusco hotel around 8:00 am and this time will be reconfirmed at your pre-departure meeting and any changes announced or we will call your hotel to advise you. If there is ground mist or rain at the Aerodrome at Boca Manu there may be delays until visibility improves and you may have to wait at the airport until the pilot gives the OK. We are not responsible if the flight is canceled. It is beyond our control. The airline will do nothing for you in the event of cancellation. If no planes are available due to weather or being pulled out of service for maintenance at the last minute we will return you to Cusco or Lima by other means at our disposal (road, river or flight out of the city of Puerto Maldonado). We will do the best depending on the circumstances, but remember you are traveling to one of the most isolated wilderness areas on Earth. |
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